Squids and MedAlls - Warranties and Returns Policies
Warranty: All My ID Square products are warranted against defects in material and workmanship for 60 days. Upon receipt, please carefully inspect your item for errors and defects. The warranty covers damage from intended use only. This warranty does not cover damage from misuse, abuse, or loss, nor does it apply to items that don't fit due to customers inaccurate wrist measurement. Attempts to repair, adjust, or alter the item will invalidate the warranty. If you have an issue with your item, please email us at Contact AT MyIDSquare.com or fill out our “Contact Us” form on our website.
Return Policy: All My ID Square items are returnable within 30 days of purchase. All pre-printed MedAlls (items without a QR Bar code) are returnable for full purchase price, minus a total of $2 restocking fee for all items returns. The exception to this are Squids (items with a QR Bar Code) which are returnable for a $6 restocking fee per Squid. You may return any part of your order. Return items must be shipped to: P.O. Box 130, Merion Station, PA 19066. Refunds are issued in the same manner as payment was made. Shipping and handling charges are not refundable. The customer is responsible for return shipping charges.
Proper use of products: My ID Square does not recommend that you attach Squids or MedAlls onto keychains as keys can scratch the surface over time. We recommend that our products be worn daily as jewelry. Our products can be attached to backpacks and car seats. Dog tags must be worn with the plastic silencers for protection. We will not warranty dog tags that were not worn with a silencer.
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